Occasionally you may encounter a problem when sending your emails out - this article explains why and what to do.
When sending emails, it's important to remember that Chameleon-i doesn't actually send your message - your email provider (ISP) does that. Chameleon-i creates the message and then requests the email provider (ISP) to confirm the email is sent or being sent.
99% of the time, the answer will be 'yes' and the email(s) will go out and you will see them move to the Sent Items box on your smart nav menu panel.
But what if the answer is 'no'?
Queued vs Failed
With all emails that appear in your outbox, you will have a status - Queued or Failed.
Queued means that the email is ready to send and that Chameleon-i is waiting for your ISP to send the message and confirm its done so.
Failed emails are another matter. There can be many reasons why an email may fail, and the best way to check this is by clicking on the Status tab that appears on the email message in the Outbox. The status message should give you the reason the message has failed. However, please note that the message stored in Chameleon-i is sent by your ISP, this, however, from time to time may be ambiguous or even incorrect. If it doesn't make sense please contact us.
Bad Attachments - sometimes the file(s) you are attempting to send may be corrupt or not attached correctly. If you get a bad attachment error then try resending the email from scratch, and if that fails to check you haven't got any special characters in the filename and re-upload the file in question.
If after all that it still comes up with this error, please contact Chameleon-i Support by clicking on the Help button.
SMTP connections exceeded - if your ISP is having a bad day, or cannot for some reason send your emails, you may get a timeout error message. Usually, you'll also be advised in the status to contact your ISP to find out why it failed.
Bad Email address - if you've got an incorrect email address such as admin.googlemail.com or admin@googlemail then naturally it's not going to send. It can't because it's not a valid email address. To resolve this go to the recipient's record and change the email address so its valid and can be sent.
A really long and messy explanation that you can't necessarily understand - in this instance contact Chameleon-i Support if you're unsure what's going on with the error message and get them to check your SMTP settings.
What do I do if my emails are queued and still aren't sending?
There can be many reasons why the emails aren't sending - your email provider may be experiencing a problem or undergoing maintenance, or there might be an issue with their servers etc. If you feel there isn't such an issue, and the emails should be going out then click the Resend All button.
SMTP Settings - check your SMTP settings are entered and are entered correctly by going to the user's profile tab in Admin, and clicking the SMTP mail blue button and then the Test Settings button.
Email Restrictions - some ISPs will limit how many emails you can send an hour or a day. Doublecheck with your provider what these limitations are or you could find your emails becoming very slow or stopped altogether.
Slow Response from the Email Provider (ISP) - If your Email Provider (ISP) cannot for whatever reason send out your emails out straight away, Chameleon-i will constantly retry to send your emails - your emails will eventually go, however you may encounter a delay in the emails going.
Check your email restrictions, and contact your ISP / Chameleon-i support if the problem persists.
Chameleon-i Email Service - No technology is exempt from the occasional issue, but if there is an ongoing issue you can always contact us via the Support Center and will do all we can to help guide and resolve an email issue.
If you are intending/want to work out of your Outlook or Gmail, why not check out our Exchange Synchronisation or Gmail email options?