If you find your agency has created a duplicate record and have multiple records with information and notes etc. you can merge these using the Chameleon-i merge function. (Only available for Admin users!)
Select your name next to 'Help' from the main menu.
Select 'Merge Company Records' from the drop-down menu.
Enter the contact record IDs for the two records you are looking to merge.
You can find the record id from thesystem informationtab in the record.